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Support Plans

Cost effective support options enabling you to have peace of mind in your
BindTuning product investment.

  Software Assurance Basic Support Gold Support Premier Support
Access to all new releases and updates
Bugs reporting
Online / email support  
Custom code adjustments    
Phone Support     Outbound Inbound
Support Hours   8x5 12x5 24x7
SLA   Next Business Day 8h / Next Business Day 4h
# Tickets per month   2 4 Negotiated
# Users submitting tickets   1 4 Negotiated
Billing period   Annual Annual Negotiated
< 500 seats Included $600 /yr $1,200 /yr Negotiated
< 10,000 seats Included $1,200 /yr $3,000 /yr Negotiated

 

Software Assurance

Entitles your organization to product updates, patches and new releases, as well as access to opening support threads for immediate assistance on product bugs. Included for 2 months in one-time purchases, continuously in subscriptions.

Basic Support

Basic Support entitles your business a cost effective support in the areas of installation, configuration and technical troubleshooting. Our email helpdesk answers functionality questions from both technical and business users. Recommended on all subscription purchases.

Gold Support

Gold Support entitles your enterprise-level organization support in the areas of installation, configuration and technical troubleshooting, as well as minor custom code creation. Email and phone channels are available to answer technical and business questions.

Premier Support

Premier Support gives customers true enterprise-ready support service, providing the highest priority. Included in this package is 24x7 international support, online chat, live troubleshooting calls and 4-hour response times for critical line of business issues. SLA-based support option, is negotiated based on client needs and requirements.